Terms & Conditions

If you have any questions, please contact Bjarki or Josh at (207)587-4832 or contact@thewoodmillofmaine.com.

Price Match Guarantee

  • The competitors price must be listed online or be written on a formal quote.
  • For wood products, it must be the same grade wood.
  • Our guarantee does not include wood product transportation costs for orders going further than 150 miles.
  • Price must be matched prior to placing your order. We will not credit a past order.

Lead Time & Backorders

  • Products marked “Available in Store” are normally in stock, but quantities are limited. Contact us for current availability. 
  • All non-wood items ship within 1-2 business days. Tracking info will be provided when available.
  • All wood products marked “Made to Order” will be milled in 2 – 6 weeks depending on our current workload, not including shipping. Call us for our current turnaround time.
  • Items “Available on backorder” or “Out of stock” are temporarily unavailable. Call us for an estimated lead time or for more information.

Shipping, Delivery & Customer Pickups

  • Non-wood orders over $99 ship for free anywhere in the continental United States (2 – 6 business days).
  • Non-wood orders under $99 ship for a flat rate of $10 (2 – 6 business days).
  • We do not ship to PO boxes.
  • Our hand delivery rate is $2.50 / mile. Hand delivery up to 400 miles can be calculated for you in the cart.
  • If you prefer to have your wood products shipped, choose to “Get a Shipping Quote” We will contact you with a shipping quote before we process your order. For more information on LTL shipments, click here!
  • Customer pickup is available on any order. Please wait for confirmation that your order is completed before coming to the mill.
  • We ask that all orders be picked up or shipped within 7 days of completion. Orders left longer will incur a charge of $50 per unit per month.

Returns & Refunds

  • Non wood items must be returned within 30 days and must be in original condition. Return shipping is the responsibility of our customers.
  • We do not accept returns on wood products. If you receive defective or damaged product, we will replace the damaged or defective material.
  • Deposits made on orders are non refundable.
  • We do not charge a restocking fee, however credit card payments being refunded will have 6% withheld to cover transaction fees.

Payment & Tax

  • Your balance including shipping (if applicable) due before product leaves the mill.
  • If paying by check and you do not have a commercial account with us, your order will not be processed until your check is received.
  • If you use a discount code that you are not approved to use, your order will be cancelled and you will be refunded.
  • If you are from out of state and would like to pick up your order at our mill, you will be charged Maine sales tax (5.5%).

Additional Fees

  • All wood products (except pine flooring) marked “Made to Order” will be charged a setup fee on orders of less than 1000 lineal feet, or 50 pieces for log corners. If these fees apply, they will be reflected in your cart.
    • $35 for flat profiles
    • $190 for round profiles
  • All products marked “Bulk” are not manufactured at our mill and will be charged a handling fee of $75 for small quantities, under 2000′.
  • All Pine flooring orders will be charged a setup fee of $150 for quantities under 350 square feet.

Updated 6/20/2016